Refund policy

At Epochtailors, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Returns and refunds are available under specific conditions, and we aim to make the process straightforward and efficient. Please review the details below to ensure your item qualifies for a return or refund and to follow the correct procedures.

Conditions for Accepting Returns

1. Applicable Conditions: Size issues, color variations, not meeting expectations, delivered but not received, etc.

Return Timeframe: Returns are accepted within 10 days of receiving the item.
Proof: Order number and proof of purchase are required.
The item must have its tag.
It must remain in its original condition, unworn or unused, with tags attached, and in its original packaging.
Return Policy: Buyers are responsible for 30% handling fee and return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Any shipping fee you have paid is not refundable. We do not support any returns without our consent.

2. Applicable Conditions: Item damage, defects, or Lost package.

Return Timeframe: Returns are accepted within 30 days of receiving the item.
Proof: Order number and proof of purchase are required.
Photos of Product damage or defects.
The item must have its tag.
It must remain in its original condition, unworn or unused, with tags attached, and in its original packaging.
Return Policy: A full refund or free exchange service.
Any shipping fee you have paid is not refundable. We do not support any returns without our consent.

3. Applicable Conditions: Customized products or Suit Customization.

For the time being, only suits can be customized. So please refer to Suit Customization.
Any shipping fee you have paid is not refundable. We do not support any returns without our consent.

Return Process

To initiate a return, please contact us at service@epochtailors.com. Once your return request is approved, we will provide you with a return detailed instructions on where to send your item.

When you receive your Epochtailors item, we encourage you to carefully inspect and try it on to assess the craftsmanship and quality. If you choose to return the item, please ensure it is repackaged securely in its original packaging, with all tags and components included. Kindly avoid wearing the item outside or damaging the packaging if you intend to return it. Any shipping fee you have paid is not refundable. We do not support any returns without our consent. We appreciate your cooperation.

Refunds

Once we receive your returned item, we will assess its eligibility for a refund based on the conditions mentioned above. If approved, a refund will be issued to your original payment method.

Refund processing typically takes 5–8 business days after approval.
Shipping charges are non-refundable, and the customer is responsible for return shipping costs.

Late or Missing Refunds

If you haven’t received your refund, please follow these steps:

Check your bank account or contact your credit card company to confirm the refund’s status.
Contact your bank, as processing times may vary.
If the issue persists, contact us at service@epochtailors.com for assistance.

Exchanges

Exchanges are accepted for size issues, color differences, unmet expectations, damaged or defective items, or the wrong product and so on.
To initiate an exchange, please contact us at service@epochtailors.com.

1. Applicable Conditions: Size issues, color variations, not meeting expectations, etc.

We accept exchanges within 1 week of receiving your order.

A 30% handling fee and exchanges shipping costs apply.
Exchanges will not be accepted after 1 week of receiving your item.
Shipping fees are non-refundable.

2. Applicable Conditions: Item damage, defects, received the wrong Item.

Exchanges Timeframe: Exchanges are accepted within 30 days of receiving the item.
Proof: Order number and proof of purchase are required.
Photos of Product damage or defects.
The item must have its tag.
It must remain in its original condition, unworn or unused, with tags attached, and in its original packaging.
Exchange Policy: Free exchange.

3. Applicable Conditions: Customized products or Suit Customization.

For the time being, only suits can be customized. So please refer to Suit Customization.
Any shipping fee you have paid is not refundable. We do not support any returns without our consent.

To qualify for an exchange, the item must be:

In its original condition (unworn, undamaged)
With all tags attached

Important:

You must contact customer service within 1 week of receiving your item.
After receiving our reply, you must confirm your exchange within 1 week from our response date.
Each order is limited to one exchange or return.

Note:

Items submitted for inspection must be clean and free of fur, stains, or damage.
If the item is returned in a less-than-original condition, the restocking fee may increase based on the condition shown in the submitted photos.

Never Received

If your item has not arrived within 30 days of placing the order, please contact us at service@epochtailors.com.
We will:

Provide 10% compensation of your order value for delivery delays.

Cancellations

For details regarding order cancellations, please refer to our Shipping Policy.

Customer Support

Email: service@epochtailors.com
TEL: +1 843-291-2842
Address: 4447 Farmwood St, Ladson, SC 29456, United States

Business Hours

Mon - Sat : 9 am - 10 pm(ET)
Sunday: 10 am - 5 pm(ET)

Policy Details & Exclusions

Items must be returned in their original packaging, including manuals, accessories, and packing materials.
Items not returned in original condition may incur a restocking fee.
Returns must be shipped within 5 days of receiving return authorization.
All shipping charges (e.g., expedited or international shipping) are non-refundable.
The 30 days return window starts from the day you receive the item. After this period, the customer will be responsible for return shipping costs.
Refund processing typically takes 30 days after we receive and inspect the returned item.

For any questions regarding our return and exchange policies, please feel free to contact us — we’re here to help!